Compliance KYC - GERMAN

#LI-EU

Compliance KYC – German

The Compliance KYC is responsible for efficiently handling high volumes of cases, to meet the requirements of the KYC Compliance program. This role is crucial for adherence to compliance standards through Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes. The analyst is responsible for conducting thorough reviews to establish customer identity and assess risk of individuals and complex business types, including the establishment of ownership structures and ultimate beneficial ownership. The role demands consistent achievement of specific evaluation targets for quality and production.

Roles and Responsibilities:

• Review both CDD and EDD cases
• Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames.
• Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc.
• Gather relevant and applicable on and off-platform data and objective information to support a risk based determination to support a case through its lifecycle.
• Assist in the assessment of potential risks, patterns and trends
• Accurately identify and escalate compliance risks and opportunities to the Compliance Leadership
• Ensure that their own cases and that of their team are handled as per required Service Level Agreement
• Provide SME support and timely advice on cases
• Review and analyze metrics (i.e. AHT, Quality Assurance Results, etc.)
• Identify Compliance issues/concerns and make suggestions of solutions to improve controls/operations
• Ability to learn multiple KYC processes and own responsibility in ensuring accuracy/quality (PEP, CDD, EDD)
• Partner with Team Leaders (TLs) in leading team meetings for metrics and quality improvement and conducting knowledge checks for aligned Service Provider Personnel
• Coach Service Provider Personnel for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training which need identification
• Participate in strategic projects for the campaign/LOB
• Identify and escalate any potential quality issues or knowledge gaps per defined process
• Isolate and report system bugs and adapt to solutions
• Drive Ops initiatives and special projects
• Effectively absorb evolving procedures and integrate them seamlessly into the review process.