Retail

Reset Retail responsibly

Now is the time to responsibly reset, which means better serving the needs of customers, employees and the communities where they live and work. The challenge is to leverage both digital and physical retail experiences to meet new demands—without compromising results.

Retail now

46%

of tasks undertaken by retail workers could be automated or augmented by large language models

56%

of global consumers worry about their country’s economy

41%

of high-income consumers plan to increase spend on ‘health and fitness’

8/10

consumers say that inflation and the rising cost of living are their top economic concerns

How to reinvent retail

Empower your frontline workforce for enhanced customer engagement.

Retail is evolving; frontline workers must adapt quickly. Equip them with the tools, technology and skills to excel and meet consumer expectations. Empower your team to enhance retail experiences.

Frontline Workforce

Empower your frontline workforce for enhanced customer engagement.

Retail is evolving; frontline workers must adapt quickly. Equip them with the tools, technology and skills to excel and meet consumer expectations. Empower your team to enhance retail experiences.

Enhance profitability and market position by embedding sustainability

Drive sustainability with eco-friendly innovations to meet financial, regulatory, and customer demands, gaining market advantage and profitability. Become a profit-driven sustainable business.

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Retail ESG & sustainability

Enhance profitability and market position by embedding sustainability

Drive sustainability with eco-friendly innovations to meet financial, regulatory, and customer demands, gaining market advantage and profitability. Become a profit-driven sustainable business.

Learn more

Prepare your data for the new generative AI era

Data readiness is essential for using AI effectively. Prepare your data to maximize the generative AI opportunity and boost innovation in your business. Let’s work together to refine your data needs.

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Data & AI

Prepare your data for the new generative AI era

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Transform operations to create seamless customer experiences in retail

Retail demands cohesion across marketing, merchandising, and supply chain to meet expectations. Align these areas to streamline the process from concept to customer. Let us guide your transformation.

Transform Marketing, Merch & Supply Chain

Transform operations to create seamless customer experiences in retail

Retail demands cohesion across marketing, merchandising, and supply chain to meet expectations. Align these areas to streamline the process from concept to customer. Let us guide your transformation.

Eliminate repetitive tasks to boost efficiency and employee focus.

Retailers face pressure to do more with less. By removing mundane tasks, employees can focus on critical work, boosting efficiency. Use our Managed Services to streamline and optimize your operations.

Retail managed services

Eliminate repetitive tasks to boost efficiency and employee focus.

Bridge digital and physical retail for stronger customer connections.

Customers demand seamless experiences across channels. Integrating digital and physical touchpoints boosts loyalty and sales. Let us help you create stronger connections for long-term success.

Retail across the marketplaces

Bridge digital and physical retail for stronger customer connections.

Customers demand seamless experiences across channels. Integrating digital and physical touchpoints boosts loyalty and sales. Let us help you create stronger connections for long-term success.

Apparel, luxury & accessories

Apparel, luxury & accessories

Delivering aspirational, immersive experiences in-store and online to a discerning luxury goods clientele.
Grocery

Grocery

Staying competitive in a fast-changing food, beverage and personal goods marketplace while meeting increased customer expectations for quality, convenience, and value.
Mass merchandise & department stores

Mass merchandise & department stores

Enabling a one-stop shopping experience for consumers by offering a broad selection of products in various categories under one – physical or digital – roof.
Home improvement & furnishings

Home improvement & furnishings

Providing customers, including DIY enthusiasts and professional contractors, with the products and services needed to improve, renovate, or maintain their homes and properties.
Drugstore, health & beauty

Drugstore, health & beauty

Connecting healthcare and retail by providing essential pharmaceutical, personal care, and health and wellness products all in one place.
Quick service restaurants, convenience & fuel

Quick service restaurants, convenience & fuel

Creating a comprehensive and convenient shopping experience that includes fast food options, essential everyday items, and fuel for vehicles, often in one integrated location.
Consumer electronics

Consumer electronics

Offering tech-savvy consumers the latest technology and electronic gadgets, along with knowledgeable staff who can assist with product information and technical advice.
Off-price/discounts

Off-price/discounts

Enabling cost-conscious shopping by providing overstocked or discontinued brand-name merchandise at lower prices.
Specialty retail

Specialty retail

Catering to niche markets by selling a specific category of products, along with a unique and innovative customer experience.