With the help of Accenture, the public insurer has used innovation to streamline its internal and external processes for people. Where once they were a burden, these systems are now a boost to both employees and the people they help.
For staff, the project means they spend less time searching through stacks of paper and more time making a difference in the lives of the people they serve. The public insurer’s agile operating model means it can react faster to future changes in its mandate or goals.
For the insured, the project means they can now access their information in whatever way they like with up-to-the-minute accuracy. This real-time one-stop shop for information saves them time.
On top of making life better for these two groups, the project also makes a difference for broader society. The client is publicly funded, and the new core systems help it perform its important social function with greater efficiency, accuracy and adaptability. Making it easier for the self-employed to manage risk strengthens the social fabric of the public insurer’s country.