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OTC Team Leader with French (He/She/They)
Warsaw
Job No. 12943287
Full-time - Hybrid
Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Visit us at www.accenture.com.
Responsibilities:
Manage and develop a team of collectors to ensure that agreed targets are met and a high quality of service is maintained
Identify, escalate and resolve complex issues related to disputes, tax regulations and regional political or economic developments
Lead communication with important stakeholders of our key customers, during conference calls and in writing
Control KMs and SLAs
Establish and maintain strong business partnership with the Client’s Finance team
Forecasting and reporting activities
Manage capacity of the team
Qualifications
Requirements:
Previous experience in the OTC area is a must
Strong problem solving and analytical skills with proven ability to strategize solutions
Excellent organizational, interpersonal, verbal, and written communication skills
Excellent knowledge of MS Office package (especially MS Excel)
Previous experience in managing a team will be a strong asset
Fluent in written and oral English and French (C1)
WHAT WE OFFER?
Hybrid working mode - 50/50
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
