Customer Success Management Analyst with Czech or Slovak

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

THE WORK:

• Secure new customer wins for Microsoft Cloud  Maximize up sell and cross sell opportunities collaborating with Sales Agent.
• Present Microsoft s Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud based solutions
• Provide technical product overview and insights pertinent to customer need and usage scenarios.
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
• Position competitive offerings and solutions in the context of customer needs and experiences.
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.
• Demonstrate aspects of the technical and business solution to customers over Teams Skype for Business.
• Execute quick technical feasibility assessments and proposal developments for the customers identified solutions.
• Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources.
• Act as the key technical contact for the SMB Vendor Tele team with potential customers.
• Conduct group and one on one trainings across the Center on subjects of expertise.
• Meet and exceed team level monthly, quarterly and annual targets for net new revenue and sales pipeline, as well as operational metrics.
• Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Hybrid work 50-50
• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED:

• Advanced proficiency in Inside Sales
• Advanced proficiency in Sales Pursuit Management
• A minimum of 1 year of experience in relevant related skills
• Language(s) Required: Czech/ Slovak and English - minimum level C1 required. 
• Microsoft certificates are good to have (required to do it in a fast pace after joining)

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.