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Service Delivery Manager (PTP)
Mandaluyong City
Job No. r00201089
Full-time
Job Description
Job Description:
• Production Supervision and Support
• Coordinates individual and teamwork assignments.
• Monitors workload balancing
• Supports high quality work through a positive environment.
• Monitors team members performance with the focus on improvement
• Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded.
• Assists in reviewing daily, weekly, and monthly service levels and provides recommendations for improvements.
• Front line contact for questions or issues surrounding service levels.
• Quality
• Participates in providing feedback to the Quality team for improvement suggestions.
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes, or trends.
• Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for • Team Members not meeting expected production or quality targets, monitors program for a defined period.
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards.
Others
• Written and spoken ability to communicate in English for Accenture interaction.
• Previous accounting experience/studies in particular AP
• Must be able to impose herself/himself in front of the team through exceptional knowledge of the business and coaching skills.
• Must be a good team player and be able to communicate easily with Accenture, Client and third parties’ staff at all levels.
• Responsibility and accuracy in the completion of received tasks.
• Ability to solve urgent matters and work under pressure.
• Ability to impose a proactive spirit in the team.
• Flexibility, especially in the period of month/quarter/year-end closing
• Experience with accounting systems
• Microsoft Office skills
Qualifications
Job Qualifications:
- Accounting, Finance or Business Graduates, CPA an advantage
- At least 8 years of experience in Finance and Accounting industry/background
- At least 5 years of experience in a managerial role
- Must have extensive experience in PTP (Procure-to-Pay)