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Quality Auditing Associate Manager

Quezon City Job No. r00161852 Full-time - Hybrid
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Job Description

JOB DESCRIPTION:

• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes. 
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened 
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.

Qualifications

JOB QUALIFICATIONS:


- Minimum 7 years of BPO QA experience (5 years supervisory experience)

- Open to bachelor's degree holder and undergraduates
- Sales experience is an advantage

- Strong critical thinking and problem-solving skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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