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Workforce Services New Associate

Cebu City Job No. r00149962 Full-time
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Job Description

JOB DESCRIPTION

  • Performs Workforce Management support functions for Operations
  • Communication to stakeholders of intra-day performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals, reporting phone, tools or network outages; making suggestions for corrections to any issues
  • Analyze the impact of volume, AHT and shrinkage on the budget staffing requirement
  • Manage operational forecast variance to plan
  • Report staffing needs and performance issues impacting service levels on a timely manner, and recommend solutions to close gaps
     

Qualifications

JOB QUALIFICATIONS:

  • Open to College Graduates with no relevant work experience
  • Open to College Undergraduates with BPO or Non-BPO work experience
  • With knowledge in MS Office
  • Excellent verbal and written communications skills
  • Can work independently, multi-task and meet deadlines.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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