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Business Interlock Analyst
Quezon City
Job No. r00147316
Full-time - On-Site
Job Description
JOB DESCRIPTION
Key Responsibilities Include:
• Accountable for establishing, developing, and maintaining customer relationships
• Translate high level requirements received into detailed training delivery plans for low complexity programs
• Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules
• Work with Lead on delivery strategy at a course level to ensure that it can be delivered within client parameters
• Work with Lead on course delivery budgets and corresponding tuition rates and communicates to gain approval from customer
• Support the lead in the annual/quarterly delivery planning process
• Monitor the progress of the session setup and plan the logistics for the session
• Communicate, escalate, and resolve program, course, and training session issues (curriculum, financial, faculty, participant, logistics) with lead and client
• Develop deep understanding of the customer’s business objectives and expectations for the Program
• Provides session evaluation reports and recommendations for continuous improvements after sessions are completed
Other Responsibilities include:
• Contribute to the overall leadership and vitality of the Delivery organization
• Foster use of best practices and encourage Delivery team innovations
• Liaison with other teams outside of Delivery as needed
Qualifications
JOB QUALIFICATIONS
• At least 2 to 3 years BPO training experience
• Bachelors Degree Holder
• TELCO experience is preferred
• Good English communication skills
• Must have MS background (i.e., PPT, Excel - good to have but NOT required)
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