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Workforce Services Analyst

multiple locations +view all Job No. r00145168 Full-time - Hybrid
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Job Description

JOB DESCRIPTION

  • Achieve customer support service levels by accurately forecasting, planning and scheduling calls/ contacts or work volumes and staff/vendors to ensure optimal performance.
  • Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results.

Qualifications

JOB QUALIFICATIONS

  • With 2-years overall workforce management (WFM) related experience
  • Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

      Good to have experience:

  • Mastery in MS Excel; reports automations (VBA and Macro) and template creation
  • Experience in using WFM tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)

#LI-PH

Locations

Mandaluyong City, Quezon City, Taguig

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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