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Service Delivery Ops Associate Manager
Cebu City
Job No. r00144387
Full-time
Job Description
JOB DESCRIPTION
Service Delivery Managers ensures regional delivery engagement and reporting compliance. Works with business development, contract/legal teams to cross/upsell and ensures change order process is followed.
Qualifications
JOB QUALIFICATION
- Bachelor’s degree holder
- Minimum 5 year managerial/releant work experience
- Ensure adherence to month-end and year-end schedule of deliverables.
- Assist the team in assessing soundness of month-end deliverables
- Influence, negotiate and build an effective long-term operational relationship with internal and external clients.
- Resolve complicated issues and make decision on complex matters impacting business operations.
- Provide advisory to Leadership, Client Account Leads and Client Financial Management about client open items.
- Provide proactive support to both internal and external clients.
- Review bi-weekly/monthly invoice analysis report and provide insightful analyses.
- Determine ways to improve team productivity, while managing team cost (e.g. teambuilding, overtime, overtime allowances, etc.)
- Recommend and implement necessary internal control measures in accordance with established Internal Control policies in response to changing business and operational environment; ensure effectiveness at all times.