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DE026255 - Order to Cash Ops Specialist

Quezon City Job No. cxo-127718-s43575 Full-time
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Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Westrock
POSITION TITLE: Order to Cash Ops Specialist
WORK SETUP: Hybrid

Responsibilities:
• Reports to OTC Service Delivery Manager
• Manage a team of Sr analysts, analysts, associates and new associates in Order-To-Cash tower.
• Establish team objectives in line with Order to Cash department goals.
• Drive Quality, and Continuous Improvement activities in Order-To-Cash tower
• Review team workload and adjust resources to provide accurate and timely support processing including, but not limited to Cash Application, Collections, Billing, Credit Management and Customer Master
• Monitor timely implementation of the objectives by agreed Service Level Agreement (SLA)
• Lead team meetings related to service delivery on regular basis
• Provide coaching and mentoring to subordinates
• Prepare a Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, and monitors program for a defined period.
• Ability to prepare and make presentations to Sr Leaders and stakeholders

OTHERS
Project Shift Schedule: Night Shift
Project Rest Day: Weekends
Project/Team Location: Gateway Tower 2

Qualifications

SKILL AND QUALIFICATIONS • Must have 5+ years work experience of Collection, Invoice Processing and Billing, Payments/Cash Application within a BPO or Shared Services industry • Minimum experience – 2-3 years Supervisor experience related to Order to Cash or equivalent fields. • Preferred experience with Order to Cash Processes • Proficient in Microsoft Office Suite and SAP • Graduate of finance-related or business course

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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