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DE024474-Workforce Services Senior Manager

Mandaluyong City Job No. cxo-126048-s32614 Full-time
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Job Description

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Senior Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:

The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.

RESPONSIBILITIES:

• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
• Drive industrialization of BST across all contracts

OTHERS:

Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

Qualifications

SKILL AND QUALIFICATIONS:

  • 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) - (BPO or non-BPO)
  • Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
    For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well - Good to have

#LI-PH

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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