Infrastructure Service Management

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.​

The work:

• Service Request Practice Owner

  The SRM Practice Owner is responsible for the following:

  • Has overall accountability for the Service Request management Practice for a specific area

  (example: Delivery Team, Region, client-facing programs etc.).

  • Ensure that the process runs with business focus to provide the required level of attention to

  business.

  • Provide process resources to support fulfilment activities required throughout the RFM Lifecycle.

  • Service Request reports review with the Request Coordinator.

  • Serve as the key SRM Practice contact for other Service Management Teams.

  • Monitor and drive the efficiency and effectiveness of Request Fulfilment and making

  recommendations for improvement.

  • Review the vendor performance at a regular interval with Supplier Management and Vendor.

  • Provide input for service delivery reviews both for internal and client reviews.

  • Developing and maintaining the Request Models.

  • Represent Fulfilment activities in CAB meetings and service delivery reviews.

Here’s what you’ll need:

• Bachelor's Degree in Information Technology, Computer Science, or other related fields.
• Professional & Technical Skills:
  - Required Skill: Expert proficiency in Infrastructure Service Management.
  - Strong understanding of technology project delivery.
  - Experience in managing large, complex technology projects.
  - Proficiency in project management frameworks.
  - Experience in driving profitability and managing service quality and cost.
  - Experience in collaborating with sponsors and managing scope and risk.
  - Experience in supporting sales through innovative solutions.
  - Experience in delivering projects on time and within budget.
  
  Additional Information:
  - The candidate should have minimum 3 years of experience in Infrastructure Service Management.
  - This position is based in Manila.
  
  Minimum 3 year(s) of experience is required

What’s in it for you?

• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.