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Infra Tech Support Practitioner

multiple locations +view all Job No. atcp-1097548-s376123 Full-time
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Job Description

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Qualifications

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware and software issues, implementing technology at the operating system-level, and ensuring the smooth operation of infrastructure services in Manila. Roles & Responsibilities: - Provide technical support and maintenance for production and development systems and software products, both remotely and onsite. - Troubleshoot and resolve hardware and software issues across all server and network areas. - Implement technology at the operating system-level, ensuring the smooth operation of infrastructure services. - Perform L1 and L2 troubleshooting, providing basic and intermediate level support. - Collaborate with cross-functional teams to ensure the effective delivery of configured services. Professional & Technical Skills: - Required Skill: Expertise in Infrastructure Service Management. - Additional Must To Have Skills: Proficiency in Network Security Operations. - Additional Good To Have Skills: Experience in other areas of IT Operations. - Strong understanding of hardware and software troubleshooting. - Knowledge of operating systems and software solutions/vendors/brands. - Ability to implement technology at the operating system-level. - Experience in providing technical support and maintenance for production and development systems. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have at least 5 years of experience in Infrastructure Service Management. - The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of providing impactful technical support. - This position is based in Manila. Minimum 3 year(s) of experience is required

Locations

Cebu City, Mandaluyong City

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

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