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Reinventing hospitality for memorable travel experiences

What’s going on

The hospitality sector is rapidly evolving due to changes in traveler behavior, economic pressures, and tech advancements. There's a growing demand for unique, sustainable travel experiences reflecting personal values and a shift in life milestones. The industry is leveraging technology for personalized services and operational efficiency, focusing on real-time insights and tailored guest interactions to meet guest expectations.

What you can do

To provide guests with a seamless, end-to-end experience, brands must meet customers where they are, using digital platforms, AI, and personalized interactions to foster loyalty and meaningful connections throughout the travel journey.

Revenue diversification allows hospitality companies to rethink how value is created and captured. Hospitality companies should identify revenue value pools, refine their value proposition and turn ideas into results.

Hospitality companies are facing booking decision-fatigue and erosion of trust related to technology and digital content. The need for intelligent, human-centered AI solutions has never been more pressing to simplify decision making and reinstate trust.

With a vast amount of data at their fingertips, travel companies should break functional data silos for a unified data flow and to enable automated insights that help employees make informed, timely decisions.

In thriving travel organizations, productivity means driving change with tech and talent. They blend process, automation, AI, and human experience to craft new roles and foster growth. Data-driven workforce management allocates talent effectively.

Our leaders

Emily Weiss

Senior Managing Director – Global Industry Sector Lead Travel

Liselotte de Maar

Managing Director, Global Strategy Lead Travel

Fannelie Gerard

Managing Director – Strategy & Consulting, Travel