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Aviation

Are you prepared for the challenges of the next decade? Enhance traveler experience and operational efficiency; reinvent business models and partnerships for a sustainable future.

What’s going on

Traveler’s expectations are evolving, with end-to-end travel experience taking centre stage. Across the various stages of travel – from inspiration, planning, booking, travel and post travel – people are looking for a smarter, hyper-personalized and fully integrated way to a perfect trip. In addition, cost pressures, commitment to sustainability and enhancing operational efficiencies are making technology the foundational engine that creates new capabilities and opens growth opportunities.

What you can do

Unlock value through partnerships and ecosystems, developing new offerings that focus on convenience and contextuality. Generate data-driven customized offers to drive increased loyalty. Enable payment platforms to support multiple payment options.

In the battle for loyalty, new and established travel players will invest in tailored offers. Are you ready to win customers? Contextualize offerings based on real-time preferences. Use generative Al to deliver rich content directly to travelers.

Embed ESG into corporate strategies. Reinvent intelligent operating models powered by data and AI, to identify new value capabilities across the ESG spectrum. Facilitate real-time operational collaboration across the value chain.

Don't risk losing the talent war. Reshape how you build and retain talent. Wire the organization for new ways of working. Adopt flexible, data-informed talent management. Use diverse workforce models, anticipate skill needs, and invest in new skills.

Our leaders

Emily Weiss

Senior Managing Director – Global Industry Sector Lead Travel

Carsten Weisse

Managing Director, Europe Aviation Lead

Aaron Yu Qi

Senior Manager – Strategy & Consulting, Growth Markets, Travel Technology Lead

Gaush Mohamad

Managing Director – Accenture Strategy & Consulting, Travel