Order to Cash Ops, Collections (Mandarin)

Job Responsibilities:

·      Specialize in collection management based on agreed upon criteria with client

·       Responsible for activities assigned by the Collections Lead that includes calling, emailing, & making payment arrangements with customers

·       Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

·       Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

·       Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

·       Work closely with key teams such as Credit and Sales in mitigating collection risk

·       Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

·       Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

·       Escalate unresolved issues to management timely and follow through issues until final resolution

·       Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

·       Meet monthly collection targets

·       Attend client meeting to discuss debtor performance and address issues as required