CAM Change Management Lead

About Accenture 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

The CAM Change Management Lead plays a critical role in ensuring that CAM V&A integration deployments meet objectives on time and on budget by increasing adoption and usage of CAM systems and processes. The role focuses on the people side of behavioral change, synchronizing Accenture processes with agency agility and cultural norms, preparing, supporting, and equipping the acquisition to adopt business processes, systems and technology, job roles & organization structures. The CAM Change Management Lead works closely and in real time with the CAM deployment teams and other workstreams leads across UKI and North America. The role reports into the CAM Business Lead and can be assigned to:

• Solutioning for integration and stabilization

• Provide input to solution review materials and coordinate operational understanding between acquisition and various workstream leads. Identify areas of risk and assist in the mitigation process within the acquisition teams.

• Data synthesis for systems deployment

• Establish People and client data for various systems including WorkBook & MMS to include accurate EID, work email, activity, role type, including UCR, LCR, employee position, department & reporting profile etc. Coordinate staging and help build local test environments.

• End User Training Management, pre go-live

• Organize and run WorkBook systems training, including systems and processes unique to Accenture and CAM. Coordinate with acquisition to determine champions and behavioral change advocates of various Accenture systems. Lead and manage training streams and sessions, author all materials, and refine to suit sensitivities and cultural norms of acquisition. Facilitate Office Hours ongoing training sessions after go-live with real-time support and additional training, critical to maintain agency operations during this sensitive time.

• Business Continuity, post go-live

• Coordination of CAM Operating Committee communications across all CAM agencies and the link between the agency and the workstreams, finding real time solutions to complex system and process challenges. Develops ad hoc materials and communications to enhance agency adoption of processes and ensure business continuity of agency operations and client contracting.