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Access talent and innovation with global capability centers

Why global capability centers matter

90%

of CEOs globally report talent scarcity and a lack of relevant skills for the future of work in the top five global challenges affecting their business

65%

of executives say hiring and retaining data professionals is difficult – but new skills are needed

71%

of organizations are making moderate to significant investments to develop capability centers in the next 12 months

Access the talent you need

Running a business with the right people, doing the right work in the right location helps keep costs low and outcomes high.

What you need to do

Accessing the right skilled workers, continuously training them to meet the demands of changing work, and building a culture that retains the skills needed to transform the business is key.

56%

of highly skilled workers would prefer multinational companies as employers for the next three years. This is even more the case with younger generations.

The largest growth area in global capability centers is in research and development. Other growing areas include engineering, technology innovation, product design and development, marketing, supply chain and transformation.

75+%

of the global capability centers opened since 2021 focus on research and development (R&D).

In determining where to establish the global capability centers, think about where you will be able to access the necessary talent.

62%

of the world’s highly skilled workers live in Asia Pacific, Africa and Latin America. This percentage is estimated to grow to 67% by 2030.

Carefully consider which technical capabilities must be developed to support each business objective and the reinvention journey overall. Commit to continuous investment in technology.

Many companies are trapped in functional silos. Global capability centers often work cross-functionally, integrating data, technology and business processes. Their multi-disciplinary agility unlocks powerful business outcomes.

To establish global capability centers, organizations can benefit from using a third-party provider or external partners. Providers have the experience and access to skilled talent.

80%

of organizations are planning to use a third-party provider or to collaborate with external partners in the next 12 months to establish their centers

What you’ll achieve

Get talent at scale

Global capability centers help companies access and develop talented workers on a large scale and provide them with the most current technology.

Accelerate transformation

Beyond reducing SG&A by 15-25%, today’s centers provide broad strategic support, increasing an organization’s agility and resilience.

Unlock innovation

Companies are estimated to be able to free up to 25% of R&D time, increasing their potential to develop new products and services.

Increase customer focus

Global capability centers can help liberate sales and marketing by 35–45%, enabling them to spend more time meeting customers’ needs.

Improve decision making

62% of organizations intend to use their GCCs as data and AI hubs to analyze large volumes of data to streamline decision making.

Intentional culture

Global capability centers can reinforce a culture that’s contributing to transformation. Or, they can help shift an existing culture with new approaches.