Job Description Template

Job Title -  GN - SONG - Service - CX - Value Architect – Manager

Management Level : 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Value Realisation

Experience: 7 to 14 years

Educational Qualification: MBA from a tier 1 institute

Job Summary:
As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:
•            Translate strategic objectives into high-impact use cases in the specific area of expertise.

•            Understand client’s business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case.

•            Ideate and execute on compelling value creation workshops.

•            Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case.

•            Own every stage of the value creation process, from research and identification to value drafting and dashboarding.

•            Define value architecting requirements and work with Accenture teams to deliver solutions.

•            Advise clients on industry best practices and client examples of value creation and realization

•            Accurately estimate time to complete work.

•            Continually experiment with new tools, technologies and sharpen analytical skills.

•            Ability to research and provide strategic, goal-driven solutions for clients.

•            Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization.

•            Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients’ issues.

Professional & Technical Skills:
•            Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency.

•            Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards.

•            Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story.

•            Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.

•            Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

Additional Information:

•            12+ years of experience in strategy/value office & consulting roles with P&L exposure

•            Deep understanding of Customer Service function for two industries

•            Good understanding of sales & marketing as a function

•            Solid experience in developing quantitative models.

•            Conducting qualitative & quantitative research

•            Anchoring client/senior stakeholder conversations

•            Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc.

•            Passionate about story telling and excellent visual skills (using power point, figma tools)

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