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GN - SONG - Service - Sprinklr - Consultant
Bengaluru
Job No. r00264559
Full-time
Job Description
Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice
Management Level: Analyst
Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation
Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service
Job Summary: As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.
Roles & Responsibilities:
- Design, develop, and maintain Sprinklr applications to meet business requirements.
- Collaborate with cross-functional teams to analyze business requirements and develop solutions.
- Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables.
- Provide technical support and guidance to end-users and other developers.
- Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must have skills: Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation.
- Strong understanding of Sprinklr concepts and principles.
- Experience in developing and maintaining Sprinklr applications.
- Experience in debugging and troubleshooting Sprinklr applications.
- Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.).
Additional Information:
- The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr.
- This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices.
Qualifications
Experience: Minimum 2 years of experience is required
Educational Qualification: Engineering Degree or MBA from a tier 1 institute
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
