Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SD Access Implementation
Good to have skills : Wireless Technologies Implementation
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. # typical day of the job based on the provided DESCRIPTION. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication between the client and the system/application. - Analyze client issues accurately and design appropriate resolutions. - Maintain deep product knowledge to address client concerns effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD Access Implementation. Cisco Wireless Proficiency in configuring and managing Cisco wireless LAN controllers (WLC), including models such as the Cisco 5520, and Catalyst 9800 series. Familiarity with Cisco's Digital Network Architecture (DNA) for managing wireless networks. Diagnosing and fixing issues related to wireless performance, interference, and configuration. Experience in managing wireless network projects from planning to deployment. - Good To Have Skills: Experience with Wireless Technologies Implementation. - Strong understanding of network security protocols and technologies. - Hands-on experience in implementing SD Access solutions. - Knowledge of troubleshooting network issues and providing solutions. - Familiarity with network infrastructure and configuration. Additional Information: - The candidate should have a minimum of 5 years of experience in SD Access Implementation. - This position is based at our Pune office. - A 15 years full-time education is required.