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Application Tech Support Practitioner
Bengaluru
Job No. atci-4680729-s1804974
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Perform root cause analysis for recurring issues and implement preventive measures. - Conduct regular system audits to identify potential vulnerabilities and recommend improvements. - Stay updated with the latest industry trends and technologies to provide proactive support. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ. - Strong understanding of system and application troubleshooting. - Experience in analyzing and resolving complex technical issues. - Knowledge of scripting languages such as Shell or Python. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM WebSphere MQ. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Perform root cause analysis for recurring issues and implement preventive measures. - Conduct regular system audits to identify potential vulnerabilities and recommend improvements. - Stay updated with the latest industry trends and technologies to provide proactive support. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ. - Strong understanding of system and application troubleshooting. - Experience in analyzing and resolving complex technical issues. - Knowledge of scripting languages such as Shell or Python. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM WebSphere MQ. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
