Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : No Function Specialty
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in problem-solving discussions. - Provide ongoing support to clients, addressing their system or application issues. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely and effective issue resolution. - Maintain accurate documentation of client interactions and issue resolutions. - Continuously enhance product knowledge to stay updated with the latest features and functionalities. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework and incident management processes. - Good To Have Skills: Experience with IT service management tools such as ServiceNow or Remedy. - Familiarity with troubleshooting techniques for hardware, software, and network issues. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills to interact with clients and cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.