This job is no longer available. Continue your job search here.
Application Tech Support Practitioner
Bengaluru
Job No. atci-4592019-s1777907
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve client issues related to the system or application. - Collaborate with cross-functional teams to identify and implement solutions. - Document and maintain accurate records of client interactions and issue resolutions. - Conduct training sessions for clients to enhance their understanding of the system or application. - Stay updated with the latest product knowledge and industry trends. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with incident management tools. - Strong understanding of ITIL processes and best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve client issues related to the system or application. - Collaborate with cross-functional teams to identify and implement solutions. - Document and maintain accurate records of client interactions and issue resolutions. - Conduct training sessions for clients to enhance their understanding of the system or application. - Stay updated with the latest product knowledge and industry trends. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with incident management tools. - Strong understanding of ITIL processes and best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
