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Application Tech Support Practitioner
Hyderabad
Job No. atci-4489178-s1805560
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will play a crucial role in ensuring seamless operations and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions for future reference. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Strong understanding of system troubleshooting and problem-solving. - Experience in providing technical support to clients. - Knowledge of system maintenance and software installation. - Familiarity with remote desktop tools and ticketing systems. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will play a crucial role in ensuring seamless operations and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions for future reference. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Strong understanding of system troubleshooting and problem-solving. - Experience in providing technical support to clients. - Knowledge of system maintenance and software installation. - Familiarity with remote desktop tools and ticketing systems. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
