Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AWS Architecture
Good to have skills : Cloud Infrastructure
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years of full time education

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with AWS Architecture and Cloud Infrastructure to provide dynamic support services to our clients. Roles & Responsibilities: - Provide technical support for critical business systems, identifying and resolving issues in a timely manner. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. - Participate in on-call rotations to provide 24/7 support for critical business systems. - Continuously improve support processes and procedures to enhance the overall customer experience. Professional & Technical Skills: - Must To Have Skills: Strong experience in AWS Architecture. - Good To Have Skills: Experience in Cloud Infrastructure. - Experience in troubleshooting and resolving complex technical issues. - Strong understanding of ITIL processes and procedures. - Experience in developing and maintaining technical documentation. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in AWS Architecture. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Noida office.