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Application Tech Support Practitioner
Ahmedabad
Job No. atci-4466561-s1746851
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Program Control Services
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Degree Preferred
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving technical issues. - Provide timely and effective support to clients via phone, email, or chat. - Document and track client issues and resolutions in a ticketing system. - Collaborate with cross-functional teams to resolve complex technical problems. - Stay up-to-date with product knowledge and industry trends. - Assist in the testing and implementation of system upgrades and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Program Control Services. - Strong understanding of IT infrastructure and systems. - Experience in troubleshooting and resolving technical issues. - Excellent communication and customer service skills. - Ability to work independently and in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Infrastructure Program Control Services. - This position is based at our Ahmedabad office. - A Degree Preferred.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Program Control Services
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Degree Preferred
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving technical issues. - Provide timely and effective support to clients via phone, email, or chat. - Document and track client issues and resolutions in a ticketing system. - Collaborate with cross-functional teams to resolve complex technical problems. - Stay up-to-date with product knowledge and industry trends. - Assist in the testing and implementation of system upgrades and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Program Control Services. - Strong understanding of IT infrastructure and systems. - Experience in troubleshooting and resolving technical issues. - Excellent communication and customer service skills. - Ability to work independently and in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Infrastructure Program Control Services. - This position is based at our Ahmedabad office. - A Degree Preferred.
Qualifications
Degree Preferred
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.