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IT Service Management Representative
Bengaluru
Job No. atci-4465236-s1764002
Full-time
Job Description
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Microsoft 365. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist in managing the delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and manage risk to services. - Provide operational support to ensure production systems and devices are online and available. - Assist in troubleshooting and resolving technical issues. - Collaborate with cross-functional teams to implement process improvements. - Stay updated with the latest industry trends and technologies. - Assist in documenting and maintaining IT service management processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Strong understanding of IT service management principles and best practices. - Experience with incident management and problem management processes. - Knowledge of ITIL framework and its application in service management. - Familiarity with IT infrastructure components and their interdependencies. - Good To Have Skills: Experience with cloud technologies such as Azure or AWS. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Microsoft 365. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist in managing the delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and manage risk to services. - Provide operational support to ensure production systems and devices are online and available. - Assist in troubleshooting and resolving technical issues. - Collaborate with cross-functional teams to implement process improvements. - Stay updated with the latest industry trends and technologies. - Assist in documenting and maintaining IT service management processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Strong understanding of IT service management principles and best practices. - Experience with incident management and problem management processes. - Knowledge of ITIL framework and its application in service management. - Familiarity with IT infrastructure components and their interdependencies. - Good To Have Skills: Experience with cloud technologies such as Azure or AWS. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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