Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Service Desk Management
Good to have skills : Incident Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full education

Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your typical day will involve assisting customers with their inquiries, troubleshooting technical issues, and ensuring customer satisfaction. You will be responsible for delivering excellent customer service and maintaining a high level of professionalism in all interactions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Assist customers in resolving their issues and answering their queries. - Troubleshoot technical problems and provide appropriate solutions. - Ensure customer satisfaction by delivering excellent service. - Maintain a high level of professionalism in all customer interactions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Incident Management. - Strong understanding of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to effectively troubleshoot and resolve customer issues. - Knowledge of ITIL framework and service management processes. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Service Desk Management. - This position is based at our Mumbai office. - A 15 years full education is required.