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Application Tech Support Practitioner
Gurgaon
Job No. atci-4395139-s1716529
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: - Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. - Interface with clients to ensure world-class systems are running smoothly. - Design and interpret resolutions based on deep product knowledge. - Maintain exceptional communication skills to ensure quality service delivery. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Knowledge of ITIL framework. - Strong understanding of technical support processes and procedures. - Experience with ticketing systems such as ServiceNow or Remedy. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. - This position is based at our Gurugram office.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: - Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. - Interface with clients to ensure world-class systems are running smoothly. - Design and interpret resolutions based on deep product knowledge. - Maintain exceptional communication skills to ensure quality service delivery. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Knowledge of ITIL framework. - Strong understanding of technical support processes and procedures. - Experience with ticketing systems such as ServiceNow or Remedy. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. - This position is based at our Gurugram office.
Qualifications
Bachelor Degree
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
