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Application Tech Support Practitioner
Gurgaon
Job No. atci-4394953-s1719983
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues with applications or systems. - Document and track client issues and resolutions. - Collaborate with internal teams to enhance system performance. - Stay updated on product knowledge and industry trends. - Assist in the development and implementation of support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT support processes. - Experience with ticketing systems for issue tracking. - Knowledge of basic troubleshooting techniques. - Good To Have Skills: Experience with customer service tools. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's degree is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues with applications or systems. - Document and track client issues and resolutions. - Collaborate with internal teams to enhance system performance. - Stay updated on product knowledge and industry trends. - Assist in the development and implementation of support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT support processes. - Experience with ticketing systems for issue tracking. - Knowledge of basic troubleshooting techniques. - Good To Have Skills: Experience with customer service tools. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's degree is required.
Qualifications
Bachelor
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
