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Application Tech Support Practitioner
Gurgaon
Job No. atci-4394946-s1719991
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues reported by clients. - Document all technical inquiries and solutions for future reference. - Collaborate with internal teams to enhance product functionality. - Stay updated on industry trends and best practices. - Assist in the development and implementation of client training programs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT support processes and procedures. - Experience with ticketing systems and remote support tools. - Knowledge of basic networking concepts. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's degree is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve technical issues reported by clients. - Document all technical inquiries and solutions for future reference. - Collaborate with internal teams to enhance product functionality. - Stay updated on industry trends and best practices. - Assist in the development and implementation of client training programs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT support processes and procedures. - Experience with ticketing systems and remote support tools. - Knowledge of basic networking concepts. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's degree is required.
Qualifications
Bachelor
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
