Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Analytics
Good to have skills : Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduation

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems. Your typical day will involve using your expertise in Network Analytics to accurately define and resolve client issues, while also utilizing your exceptional communication skills to maintain strong client relationships. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize deep product knowledge to accurately define client issues and design effective resolutions. - Employ Network Analytics expertise to identify and troubleshoot system issues, ensuring smooth functioning of systems. - Maintain strong client relationships through exceptional communication skills, keeping clients informed of progress and issue resolution. Professional & Technical Skills: - Must To Have Skills: Expertise in Network Analytics. - Good To Have Skills: Experience in Service Operations. - Strong understanding of system and application support. - Excellent communication skills for maintaining strong client relationships. - Ability to accurately define client issues and design effective resolutions. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Network Analytics. - This position is based at our Bengaluru office.