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Application Tech Support Practitioner
Pune
Job No. atci-4373811-s1710520
Full-time
Job Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Technical Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Diploma BE in computer technology Should be completed 15 years full time education
Summary: As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of Microsoft Windows Desktop Management systems. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide technical support to clients, acting as the ongoing interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of Microsoft Windows Desktop Management systems. - Utilize exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the highest quality of service is provided to clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience in Customer Technical Support. - Strong understanding of IT Operations. - Excellent communication and interpersonal skills. - Ability to accurately define and resolve client issues. - Collaborative mindset and ability to work effectively in cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Pune office.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Technical Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Diploma BE in computer technology Should be completed 15 years full time education
Summary: As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of Microsoft Windows Desktop Management systems. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide technical support to clients, acting as the ongoing interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of Microsoft Windows Desktop Management systems. - Utilize exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the highest quality of service is provided to clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience in Customer Technical Support. - Strong understanding of IT Operations. - Excellent communication and interpersonal skills. - Ability to accurately define and resolve client issues. - Collaborative mindset and ability to work effectively in cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Pune office.
Qualifications
Diploma BE in computer technology
Should be completed 15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.