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Application Support Engineer
Mumbai
Job No. atci-4359488-s1711841
Full-time
Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Customer Service Operations
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service to customers and ensuring smooth operations of the systems. Roles & Responsibilities: - Provide technical support to customers and resolve their issues related to the application. - Collaborate with cross-functional teams to identify and solve complex technical problems. - Ensure smooth operations of the application and maintain its availability. - Create and maintain technical documentation related to the application. - Participate in the testing and deployment of new releases of the application. Professional & Technical Skills: - Must To Have Skills: Strong customer service skills and experience in customer service operations. - Good To Have Skills: Experience in desktop transformation. - Experience in troubleshooting and resolving technical issues. - Knowledge of operating systems such as Windows and Linux. - Familiarity with databases and SQL queries. - Understanding of ITIL processes and methodologies. Additional Information: - The candidate should have a minimum of 0-2 years of experience in customer service operations. - The ideal candidate will possess a strong educational background in computer science or a related field. - This position is based at our Mumbai office.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Customer Service Operations
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service to customers and ensuring smooth operations of the systems. Roles & Responsibilities: - Provide technical support to customers and resolve their issues related to the application. - Collaborate with cross-functional teams to identify and solve complex technical problems. - Ensure smooth operations of the application and maintain its availability. - Create and maintain technical documentation related to the application. - Participate in the testing and deployment of new releases of the application. Professional & Technical Skills: - Must To Have Skills: Strong customer service skills and experience in customer service operations. - Good To Have Skills: Experience in desktop transformation. - Experience in troubleshooting and resolving technical issues. - Knowledge of operating systems such as Windows and Linux. - Familiarity with databases and SQL queries. - Understanding of ITIL processes and methodologies. Additional Information: - The candidate should have a minimum of 0-2 years of experience in customer service operations. - The ideal candidate will possess a strong educational background in computer science or a related field. - This position is based at our Mumbai office.
Qualifications
15 years full time education
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
