Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Support Engineer, you will be responsible for providing dynamic service to identify and solve issues within multiple components of critical business systems. Your typical day will involve managing service desk operations and providing voice support for service desk management. Roles & Responsibilities: - Manage service desk operations and provide voice support for service desk management. - Identify and solve issues within multiple components of critical business systems. - Collaborate with cross-functional teams to ensure timely resolution of issues. - Maintain documentation of service desk operations and issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Service Desk Voice Support. - Strong understanding of ITIL framework. - Experience in incident management and problem management. - Knowledge of IT service management tools such as ServiceNow or Remedy. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in computer science or a related field. - This position is based at our Bengaluru office.