Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years of full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key applications and systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Proactively identify and resolve application issues to minimize downtime. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Develop and maintain technical documentation for applications and systems. - Implement and monitor application performance metrics to ensure optimal functionality. - Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems. - Strong understanding of database management and SQL queries. - Experience in troubleshooting and resolving application issues. - Knowledge of ITIL framework and incident management processes. - Hands-on experience in application monitoring tools. - Good To Have Skills: Experience with healthcare information systems. Additional Information: - The candidate should have a minimum of 2 years of experience in EPIC Systems. - This position is based at our Bengaluru office. - A 15 years of full time education is required.