Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE,Btech,MCA

Summary: As an AWS Cloud Contact Center Tech Support Practitioner/Engineers/Lead, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: AWS CC Designing and implementing cloud-based solutions Developing cloud migration strategies Ensuring compliance with security and regulatory requirements Collaborating with stakeholders to understand business requirements Evaluating new technologies and making recommendations - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication and coordination with stakeholders. - Identify and resolve technical issues in a timely manner. - Conduct system analysis and troubleshooting. - Document and maintain technical specifications and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud-based contact center solutions. - Experience in implementing and configuring cloud contact center platforms. - Knowledge of telephony systems and call routing strategies. - Experience in troubleshooting and resolving technical issues in a contact center environment. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. - This position is based at our Bengaluru office. - A BE, Btech, or MCA degree is required.