Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve • Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements. • Fraud detection through product UAT Good Customer Support Experience preferred with good networking knowledge • 0-1 years of experience in telecom revenue assurance, billing operations, or financial analysis/audit in the telecommunications industry. • Experience in pre-bill & post bill validation and complete understanding of bill generation. • Experience in reviewing contract and suggesting changes in supportable language Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. • Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures. • Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue). • Continuous monitoring of data stream from partner operators and internal sources. • Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data f
What are we looking for? • Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders. o Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software like Power BI
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts