Skill required: Talent Development - Learning Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs. Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan. Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience. Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops. Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS). Collaborate with Business Partner and Stakeholders to retrieve session nominations. Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window. Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery. Project management skills (Planning & Organizing) Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well defined Confidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirements Ability to gather, analyze and formulate conclusions on data People management skills (Coaching, listening, giving direction) Cost estimating and financial analysis Strong written and verbal communication skills English language proficiency required Event planning experience Initiative and bias for action Critical thinking / problem solving skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts