Skill required: Network Planning & Engineering - Network Analytics
Designation: Network & Svcs Operation Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and Protocols This team you will be a part of works on Network Analytics and helps provide operators and enterprises with a deep understanding of the network, enabling smarter, data-driven decisions.
What are we looking for? Core Competencies: • Helps manage day to day functions of the call center, mainly including handling of personnel related issues, managing SLAs and team performance. • Monitor production, quality, claims turnaround and staffing. Other Expectations • Conveys information clearly and effectively both written and oral • Assigned and accountable for specific areas of responsibility/deliverables. • May prioritise and oversee activities of others to meet deadlines and quality standards. • Performs a range of tasks from complex to straightforward within the scope of the function. • Assists in the identification, assessment and resolution of complex issues/problems. • Required to assess and resolve non-standard/standard issues/problems largely on own initiative. • Decides within an available range of solutions/practices, which are the most applicable. • Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job. • May Interacts with client/users around specific work efforts/deliverables • Exhibit professionalism and perform in a manner that supports the company s emphasis on customer service and operational excellence. • Supports high quality work through a positive environment • Assist with distributing process updates and new offers to team members to ensure accurate processing of work orders. • Assist with providing ongoing performance support to new and/or underperforming team members, including coaching and remedial training. • Assist with providing floor walking support to team members • Assist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriately. • Work with client to develop, update and/or modify processes to ensure accuracy, completeness and usability. • Assist with and/or lead team meetings and operational level, client calls • Assist with developing and/or updating individual work schedules based on production requirements. • Assist with the design and updating of training materials based on identified training gaps and/or modified business requirements. Reporting • Provide daily/weekly client and internal reports, operations-related issues and risks, performance improvement opportunities, and upcoming activities. • Assist with team-specific activities, including productivity reports, attendance logs, end of shift reports, and other operations-relate
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts