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Quality Auditing Associate Manager
Bengaluru
Job No. aioc-s01560650
Full-time
Job Description
Skill required: Compliance (CaaS) - Client Data Protection (CDP) Compliance
Designation: Quality Auditing Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Leadership, Communication, Client Management, Project Management and Risk Management, Problem Solving Stakeholders engagement required , Primarily email & voice interaction with HL Programme Mgt & Partners
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship English Proficiency-CEFR Level C1 Educated to Degree Level Minimum of 5 years team management experience, preferably within a financial service environment/Legal firm.
Roles and Responsibilities: •Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams. Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions Ensure that the team operates efficiently, adheres to procedures & policies as set out the client & Accenture, immediately addressing any situation where this not the case Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders Establish and maintain excellent working relationships with stakeholders at all levels both internally & without clients Primary escalation points for clients, providing timely & professional responses Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements Immediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager
Designation: Quality Auditing Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Leadership, Communication, Client Management, Project Management and Risk Management, Problem Solving Stakeholders engagement required , Primarily email & voice interaction with HL Programme Mgt & Partners
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship English Proficiency-CEFR Level C1 Educated to Degree Level Minimum of 5 years team management experience, preferably within a financial service environment/Legal firm.
Roles and Responsibilities: •Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams. Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions Ensure that the team operates efficiently, adheres to procedures & policies as set out the client & Accenture, immediately addressing any situation where this not the case Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders Establish and maintain excellent working relationships with stakeholders at all levels both internally & without clients Primary escalation points for clients, providing timely & professional responses Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements Immediately escalate any issues preventing teams from meeting agreed performance to Service Delivery Manager
Qualifications
Any Graduation
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
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