Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Analyst
Qualifications:Any Graduation
Years of Experience:3+ years
Language - Ability:English - Expert
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What would you do? Supply Chain Operations Analyst, also known as Tier 2 agent supports a major client’s escalation processing through professional communications and issue resolutions. Supply Chain Operations Analyst receives multiple tasks and work assignments from supervisors and managers with the ability to process in a timely and efficient manner. The position maintains and updates a database with all appropriate information gathered as a result of customer contact. Supply Chain Operations Analyst supports quality assurance efforts, process improvement and provides Tier I support. Responsibilities: Act as an escalation point for customers, partners, and internal stakeholders among multiple business entities. Assess the needs of a given support requirement and prioritize to ensure cases are handled at the correct resource level and with appropriate focus. Capture escalations in a tracking log making sure they are completely documented and successfully resolved. Central point of coordination and communication, prioritizing and facilitating efforts to minimize impact and restore business operations during BCP events. Ensure that IT and cross-functional resources are properly engaged to resolve any critical application, network, or tool outages and provide communications to the organization regarding the outage. Review our escalation data, identify trends & key business indicators, and present observations & recommendations to senior leadership Provide Customer with resolution in line with agreed KPI’s and/or SLAs. Root cause analysis.
What are we looking for? 1+ year of logistics experience. Fluency in English language. Ability to translate customers issues, ask questions, clarify. Continuous attention to detail and quality. Experience in customer service and customer excellence; troubleshooting skills. Excellent verbal, written and interpersonal communication skills. 1+ year of logistics experience. Fluency in English language. Ability to translate customers issues, ask questions, clarify. Continuous attention to detail and quality. Experience in customer service and customer excellence; troubleshooting skills. Excellent verbal, written and interpersonal communication skills.
Roles and Responsibilities: Supply Chain Operations Analyst, also known as Tier 2 agent supports a major client’s escalation processing through professional communications and issue resolutions. Supply Chain Operations Analyst receives multiple tasks and work assignments from supervisors and managers with the ability to process in a timely and efficient manner. The position maintains and updates a database with all appropriate information gathered as a result of customer contact. Supply Chain Operations Analyst supports quality assurance efforts, process improvement and provides Tier I support.