Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) ? Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) ? Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word ? Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment ? Detail-oriented with strong customer focus a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? Any Graduate degree (BA, B.Com, B.Sc, etc) ? Experience working in a FinTech/Crypto environment/company ? Strong problem-solving and decision-making abilities ? Ability to multitask, prioritize, and manage time effectively ? Familiarity with customer relationship management (CRM) systems and practices ? Interest in the crypto economy
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts