Skill required: Omnichannel - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Manages mid-level complexity customer deployments • Creates and communicates with customers simple project plans for standard project milestones • Manages activities of cross-functional groups to ensure commitments are met • Handles mid-level escalations independently (manager-assisted otherwise) • Resolves standard issues independently (complex with manager assistance) • Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists • Able to identify the needs of stakeholders to keep them informed and updated on the progress of the deployment Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? • Monitors and manages projects from initiation through to completion. • Secures required resources, and uses formal processes and tools to manage resources, budgets, risks, issues and changes. • Manages projects to ensure on-time completion according to specifications and within budgeted costs. • Manages simple projects or individual elements of larger projects. Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders need • Bachelor’s degree preferred • 2+ years of Project Management or similar experience • 2+ years customer facing experience • Proficient in MS Word, Excel, Outlook • Advanced verbal and written communication skills in English
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts