Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation,Any Graduation
Years of Experience:3-5 Years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs.Complete the transactional and administrative activities performed by U.S. Foodservice’s HR Shared Services organization. Responsible for US Foodservice’s data entry into our HR systems (including but not limited to PeopleSoft, Taleo and Learning Management System), back office activities related to HR processes (includes but not limited to Personnel Administration, Organizational data maintenance and Compensation Administration), and related recordkeeping. Resolve inquires from employees, managers and division HR for standard HR policies and procedures. Employee Services - More into query/case management. Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of on line HR systems) Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues Process requests submitted from the divisions, entering data or completing transactional processing into HR systems (PeopleSoft, Taleo and other Talent Management solutions) The Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. Complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems Leverage workflow tools to initiate and monitor to completion all activities in work lists Consider impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordingly Partner with HR Operations, HRIS, other HR functional area and third party provider teams to support efficient research and issue resolution
What are we looking for? •Collaboration and interpersonal skills •Written and verbal communication •Problem-solving skills •Detail orientation •Ability to establish strong client relationship Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution Periodically complete audit and reconciliation of data Update HR Operations procedural documentation for processes supported by HR Shared Services RELATIONSHIPS Internal: VP-HR Shared Services, HR Operations Project Manager, Support Office HRIS, E-Learning, Compensation, and Benefits’ teams, Division HR staff, employees and managers/supervisors. External: Third Party Vendors Must possess working knowledge of various Human Resource practices and functional areas, including cross functional integration points; excellent customer service and strong communication skills are required; must be able to work on various tasks and prioritize accordingly and be able to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc. to make time sensitive decisions with little direction; must possess high degree of professionalism, persistence and follow-up; must be detail oriented with the ability to follow up on multiple tasks at a time with a high sense of urgency; a thorough understanding of data flow among different HR systems is required; must be able to work independently and in a team environment; must be proficient in using required Microsoft Office products, including but not limited to Excel.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts