Skill required: Omnichannel - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •• Excellent English communication skills are essential • Technical aptitude and understanding of the technical service industry preferred • Able to interact with all levels of internal and external clients • Collaborative personality and able to build strong personal relationships • Highly organized, with attention to detail and a dedication to resolving issues • Calm and effective under pressure; Able to remain professionalism in high stress situations • Requires strong analysis, judgment, negotiation, and problem-solving skills • Flexible attitude in accepting unique and non-standard solutions • Ability to manage multiple stakeholders • Commitment to quality work • Embraces change • Between 1-3 years in a CSA equivalent role • Experience in a technical or customer service industry; preferably IT, telecommunications or data centers
Roles and Responsibilities: • Responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers • You will be provided detailed to moderate level of instruction on daily work tasks and instruction on new assignments • The decisions that you make would impact your own work as well as the team • You will be an individual contributor, but as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts • Develop and maintain a standard expertise on products and services • Work cross functionally with different departments to facilitate customers’ requirement. • Schedule Meetings (Online or In-Person) related to client products and services. • Responsible for coordinating and resolving a wide range of standard and non-standard customer requests