Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? As a Subject Matter Expert in Content Moderation, • You will be responsible for overseeing and executing content moderation processes across various platforms • Have a keen eye for detail, excellent judgment, and a deep understanding of online content trends and potential risks • You will be instrumental in fostering a positive and inclusive online community by promptly and effectively moderating user-generated content. • Review content- user profiles/ videos/ texts/ images, Investigate and apply client policies, escalate and/or resolve the issue that is reported by users or flagged by the system • Have in depth process knowledge and assist team members Note- The reported content could be sensitive or of graphic nature Your role requires following responsibilities – Review Content • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Stay up to date with any changes on policies/process • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team People Development: • Participate in continuous training programs and workgroup discussions for optimal development in the role for self and team • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe • Engage in the well being activities for self and team Process Improvement: • Continuously assess and optimize workflows to increase efficiency and accuracy • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process Reporting and Analysis: • Prepare regular reports, including key metrics and trends. • Analyze data to identify patterns and potential areas of improvement
Roles and Responsibilities: The following skills are required to perform this role- • Strong coping, emotional resilience, and stress-management skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong knowledge of content policies, community guidelines, and online safety practices • Excellent analytical and decision-making skills, with the ability to maintain objectivity and consistency • Exceptional understanding of current internet trends and digital culture. • Outstanding communication skills, both written and verbal • Strong organizational skills with the ability to multitask and prioritize effectively